Services
Leadership Operations Coaching
Diagnose the real operations problem. Build the system that solves it.
This isn’t generic team-building.
This is deep, facilitated leadership work that gets under the surface and turns insight into action.
When performance is slipping, decisions are stuck or communication feels chaotic, it’s easy to blame people or personalities. But more often than not, it’s not your team, it’s the system.
We help leadership teams diagnose what’s actually going wrong. We then co-create the operating systems, decision frameworks, and processes to fix it.
Is this for your leadership team?
Leadership operations coaching might be for you if:
You’ve grown fast, but your leadership systems haven’t kept up
Decisions are unclear or get revisited too often
There’s visible tension between functions (e.g. sales vs ops, field vs HQ)
Roles and responsibilities are murky, and people are duplicating work or dropping balls
Founders or execs aren’t aligned behind closed doors, but no one’s naming it
Feedback is missing, misfiring, or misinterpreted
A key leader has lost trust (or the team has lost trust in them)
You’re prepping for a retreat, reset, or reorg and want to do it right
You’ve tried team offsites, but they didn’t change day-to-day operations
What we do
We combine facilitation, coaching, and consulting to help you:
1.
Diagnose the root cause
We surface the patterns, blind spots and system-level breakdowns that are holding you back.
Executive interviews & diagnostics
360-style team feedback loops
Team operating rhythm audit
Trust, safety, and communication assessments
Meeting, decision, and accountability mapping
2.
Design a new way of operating
Together, we build or evolve your core leadership systems.
Decision-making frameworks and systems
Clearer roles and collaboration norms
Team agreements and accountability rituals
Performance and feedback loops that stick
Communication resets (what’s async vs sync)
Operating cadence (meetings, check-ins, standups)
3.
Coach you through change
Change is messy. We’ll help you implement the new way of working while holding space for the human side of leadership.
Executive team facilitation (in-person or virtual)
1:1 coaching for leaders navigating resistance
Real-time support for tough conversations, misalignment, or reorgs
Leadership playbooks & resources tailored to your org
About your coach
Who is Alice Ko?
For the past 20+ years, I’ve worked for innovative organizations, tech startups/scaleups, agencies, non-profits, the Big 4, and corporate conglomerates. I’ve worked on every type of team imaginable - and experienced the good and the bad.
I’ve been an IC and people manager at multiple organizations so I feel your pain. Working as a new manager has a different set of challenges and you don’t always get the support you need.
How I started
I built this program for myself when I sought ways to make my management easier and my team more productive.
I even became a certified coach to improve my management skills!
That’s how I accidentally discovered my passion and skill for coaching, facilitating, and training.
So, I launched a CliftonStrengths consultancy.
Then, companies asked me to train their startup teams and new managers.
And just like that, this program was formed.
Why I love doing this
This is the program I wish I had when I started managing.
There’s nothing I love more than supporting people through one of the most challenging transitions in their professional lives.
That’s why I run small, curated group cohorts that are customized to the participants.
Everybody gets the attention they need to succeed.
This is not a webinar or lecture series. I know each manager’s name and unique challenges.
Each manager has direct access to me between sessions.
All groups are high-touch, personalized, and you’ll feel like you have personal coach on your side.
Together, we mimic the environment of a team forming trust and working through challenges together.
We learn how to create safe spaces where people share real challenges, give real feedback, and learn together.
Participants gain a new mindset with frameworks and tools to excel as people managers.
Credentials checklist
✓ Worked with 100+ teams
✓ Worked with over 1200 StrengthsFinder profiles
✓ 3x Marketing Director at fintech startups
✓ Certified in Gallup’s CliftonStrengths
✓ Associate Certified Coach (ACC) with ICF
✓ CPA, CA from KPMG (active CPA)
✓ Graduate of Landmark Forum
✓ Graduate of Non-Violent Communications course
✓ Graduate of The Corker Co.’s Facilitator Training
✓ Graduate of Conscious Leadership’s Introduction
✓ Graduate of Radical Candor’s Feedback Course
✓ Mental Health First Aid Certificate
Common moments for a reset
📈
Post-growth “hangover” when old ways no longer scale
🧭
Leadership misalignment after a reorg, M&A, or key hire
💬
Communication breakdowns between co-founders or execs
🔄
Change fatigue or accountability slippage
🛠️
Building your first true leadership operating system
🧊
A sense of “frozen” tension that’s impacting culture and trust
How it works
Step 1: Discovery call
We learn more about your leadership team’s dynamics and goals.
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Step 2: Diagnostic phase
We run interviews, assessments, and pattern-finding to surface the real issues.
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Step 3: Workshop & systems design
We facilitate a strategy session (virtual or in-person) and co-build new operating norms.
→
Step 4: Coaching & implementation
We guide your team as you roll out new ways of working—and hold the change.
Join the 2026 cohort or get a customized program!
Let’s build a leadership system that works
If your team is stuck in the same loops, struggling to scale or not operating as a united leadership team, we can help.
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